Keeping Negotiations on Track: How to Address Defensive Behaviour.
February 1, 2007
Teaching Smart People How to Learn.
Chris Argyris, 1991
Defensiveness: Addressing Barriers to Communication. Presentation
to The Network: Interaction for Conflict Resolution Conference,
University of British Columbia, June 10-13, 2000.
Getting
Disputes Resolved: Designing Systems to Cut the Costs of Conflict
(Review). People Talk Magazine, Fall 2001
Same Family--Different
Worlds: Conflict Resolution for Parents and Teens. Island Parent Magazine, February 1998.
Teen Violence: Myth or Reality?Island Parent
Magazine, Summer 1998.
